ServiceNow
Enterprise service management, operations, customer workflows, security, discovery, and automation.
Explore ServiceNow ↓SERVICENOW · BMC HELIX · AI OPERATIONS
IT Service & Operations Management
GITS Solutions helps organizations modernize service delivery, improve infrastructure visibility, automate operational work, and apply AI responsibly across IT service and operations management.
Connected service operationsITSM · ITOM · Automation · AIOps
Our capabilities
Three complementary service areas.
Choose a platform-led implementation or combine service management, automation, and operational intelligence.
BMC Helix
Service operations implementation, infrastructure management, discovery, CMDB, and workload automation.
Explore BMC Helix ↓AI Operations & Automation
AI-assisted service workflows, predictive operations, agentic automation, and security controls.
Explore AI operations ↓01 · SERVICENOW
ServiceNow implementation & services
Plan, implement, integrate, and improve workflows across IT, operations, customer service, and security.
IT Service Management (ITSM)
Configure incident, problem, change, request, knowledge, service catalog, and SLA processes to improve service quality and user experience.
IT Operations Management (ITOM)
Connect infrastructure events, health monitoring, alert correlation, and operational visibility to support reliable IT services.
Customer Service Management (CSM)
Design customer case management, request handling, knowledge, and omnichannel workflows that improve customer resolution journeys.
Security Operations & GRC
Coordinate security incident workflows, risk visibility, governance controls, and compliance processes with accountable approvals.
Discovery & CMDB
Discover infrastructure and application assets, maintain accurate configuration records, and map dependencies across business services.
Workflow Automation
Automate approvals, notifications, handoffs, and repeatable business processes across teams and enterprise systems.
Ansible Automation & AI Analytics
Use Ansible playbooks and AI-assisted analytics to automate infrastructure tasks, connect ITSM tickets, and support operational insights.
Custom Applications
Build and extend scoped applications, portals, data models, and integrations to address organization-specific workflows.
02 · BMC HELIX
Service operations implementation & consulting
Connect service management with infrastructure operations, service context, intelligent event management, and enterprise automation.
Helix ITSM Implementation
Implement incident, problem, change, request, knowledge, service catalog, and SLA capabilities on BMC Helix ITSM.
ITOM & Infrastructure Management
Manage infrastructure health, events, service impact, and operational workflows across hybrid environments.
BMC Helix AI Operations & Integration
Integrate AIOps capabilities and event intelligence to correlate alerts, identify probable causes, and prioritize service impact.
Discovery & Dependency Mapping
Discover assets and map application-to-infrastructure dependencies to strengthen service context and CMDB accuracy.
TrueSight Operations Management
Support monitoring and event-management capabilities using TrueSight Operations Management where applicable to the client environment.
Control-M Workload Automation
Design and operate enterprise workload scheduling, dependency orchestration, and controlled batch automation with Control-M.
Configuration Management (CMDB)
Design CMDB data models, reconciliation, relationship quality, and governance aligned with service management requirements.
Helix Innovation Suite
Extend and tailor applications and workflows using the Helix Innovation Suite to meet specific service and business needs.
03 · AI OPERATIONS & AUTOMATION
AI, automations & security
Apply intelligence and automation to reduce repetitive work while keeping governance, traceability, and human oversight in the workflow.
Intelligent Self-Service & Virtual Agents
Provide conversational support and guided self-service so employees can find answers, request services, and resolve common issues faster.
Automated Ticket Classification & Routing
Classify incoming tickets, enrich them with context, and route work to the appropriate assignment group using governed automation.
Predictive Analytics & AIOps
Analyze events and operational trends to surface anomalies, forecast service risks, and help teams prioritize investigation.
Agentic Workflows & Provisioning
Coordinate multi-step actions across approved systems, with permissions, checkpoints, and human approvals for sensitive operations.
Knowledge Management Enhancement
Improve knowledge quality through content recommendations, article gap analysis, search relevance, and feedback from resolved tickets.
AI-DRIVEN SECURITY
Security automation with accountable controls
Automated Incident Response & Remediation (STORM / automated playbooks)
Detect security events, trigger approved response playbooks, coordinate containment and remediation, and retain execution records for review.
Role-Based Access Control (RBAC) & Policy Enforcement
Apply role-based permissions and policy checks so users, services, and automated agents can access only approved resources and actions.
Governance and Responsible AI — audit trails, compliance checks, and human-in-the-loop approvals
Maintain auditable records of automated decisions, run compliance checks, and require human approval for sensitive or high-impact actions.
Threat & Anomaly Detection — integrating security analytics into the Configuration Management Database (CMDB)
Correlate threat and anomaly signals with asset, ownership, and dependency context in the CMDB to improve prioritization and investigation.
AUTOMATION FOUNDATION
Infrastructure workflows can use Ansible to execute repeatable tasks and connect operational actions with service-management processes.
Agentless delivery
Ansible connects over standard protocols, including SSH for Linux, WinRM for Windows, and APIs for cloud and network devices.
Human-readable playbooks
Infrastructure tasks are described in YAML files called playbooks, making automation easier to review and maintain.
Idempotency
Ansible checks system state before applying a task, helping repeated runs produce a consistent intended state without unnecessary changes.
Dedicated ITSM collections
Use dedicated ITSM collections and supported APIs to create, read, update, and close service tickets directly from infrastructure workflows, linking incidents and changes to approved automation runs.
INFRASTRUCTURE AUTOMATION
Build repeatable operations across your estate.
Playbook & role architecture
Design modular, reusable Ansible playbooks and roles with variables, templates, inventories, and approvals, tailored to infrastructure requirements.
Cross-platform management
Standardize configuration, patching, and software deployments across Linux, Windows, and supported cloud and network environments.
Zero-agent footprint
Use SSH, WinRM, and APIs for secure agentless connections, reducing the need to install and maintain persistent background agents.
ITSM INTEGRATION & SELF-HEALING
Connect detection, response, and fulfillment.
Automated incident response
Connect monitoring and event triggers to detect faults, enrich context, create or update ITSM tickets, and run approved remediation playbooks with logging and escalation paths.
Real-time CMDB syncing
Synchronize discovered infrastructure facts and automation results into CMDB records, helping reduce manual updates and improve configuration visibility.
Self-service catalog fulfillment
Fulfil approved access, software, and virtual-resource requests through service catalog workflows, with policy checks, approvals, execution status, and ticket updates.
LET’S IMPROVE YOUR SERVICE OPERATIONS
Start a conversation ↗Bring service, operations, and automation together.
Talk with GITS Solutions about ServiceNow, BMC Helix, Ansible automation, AIOps, or AI-driven security.